Frequently asked questions
Frequently asked questions are listed below. If you can't find the answer here, please don't hesitate to contact customercare@lockdown-liquor.com
Orders & Delivery
We offer a range of delivery services to suit your needs, including Next Working Day,
Standard (1–3 working days) and Saturday Delivery.
Please note that Bank Holidays and peak periods may affect delivery times.
We currently deliver throughout the UK, including England, Scotland, Wales and
Northern Ireland, as well as the Republic of Ireland.
For international delivery enquiries, please contact customercare@lockdown-liquor.com.
Delivery costs are calculated at checkout based on your order size and destination.
UK delivery starts from £4.50.
For Standard Delivery, we recommend ordering before 10am on Wednesday to receive your order before the weekend.
If you've missed this cut-off, we recommend selecting Next Working Day or Saturday
Delivery at checkout.
If your order hasn't been processed, we'll do our best to accommodate any changes or
cancellations.
Please contact customercare@lockdown-liquor.com as soon as possible after
placing your order.
If your order hasn't been dispatched, we'll do our best to update your delivery
address.
Please contact customercare@lockdown-liquor.com as soon as possible.
We're sorry to hear that.
Please email customercare@lockdown-liquor.com with your order number and a
photo of the issue, and our team will arrange a replacement or resolve the
problem as quickly as possible.
Products
Yes. Our bottled cocktails are expertly mixed and ready to enjoy straight from the bottle. Simply chill, pour over ice or into your favourite glass, garnish if desired, and serve.
Our cocktails have a shelf life of 9–24 months, depending on the recipe.
- Cocktails containing fresh citrus or fruit purée (such as Picante, Passion Fruit Martini and Lychee Martini) have a shelf life of 9 months.
- Spirit-forward cocktails without fresh citrus or purée (including Espresso Martini, Negroni and Old Fashioned) have a shelf life of 12–24 months.
Store bottles in a cool, dry place away from direct sunlight. Once opened, refrigerate and enjoy within 21 days.
Every bottle is stamped with its batch number and best before date.
Store unopened bottles in a cool, dry place away from direct sunlight.
Once opened, refrigerate and enjoy within 21 days for the best quality.
Serving sizes vary depending on the bottle format:
- 100ml Petite – 1 serve
- 200ml Bottle – 2 serves
- 500ml Midi – Approximately 5 serves
- 1.5L Biggie – Approximately 15 serves
Each product page includes serving guidance to help you choose the right format for your occasion.
Yes. Gift cards are available to purchase online and make the perfect gift for any
occasion.
Personalisation & Gifting
Yes. Many of our bottles can be personalised with a custom label directly from the product page by selecting Personalise before adding your bottle to your basket.
No. Personalised labels are available on individual bottles at no extra cost using
our online personalisation tool.
For larger orders or bespoke branding requirements, please contact corporate@lockdown-liquor.com.
Please note that bespoke branding outside of our standard label format may incur additional artwork or production costs.
Yes. You can add a personalised gift message during checkout, making it easy to send cocktails directly to friends, family or colleagues.
Trade & Wholesale
Yes. We work with hotels, bars, restaurants, pubs, travel operators and event venues
across the UK, supplying award-winning cocktails and bespoke cocktail solutions.
To discuss your requirements, contact trade@lockdown-liquor.com.
Absolutely. We partner with independent retailers, farm shops, department stores and
national retailers, offering both our core range and bespoke retail solutions.
To discuss retail opportunities, contact trade@lockdown-liquor.com.
Yes. If you're interested in stocking Lockdown Liquor or exploring a trade partnership, we'd love to hear from you.
Contact trade@lockdown-liquor.com,
and our team will be happy to discuss your requirements.
Yes. We create bespoke cocktails for hospitality businesses, retailers and brands,
including recipe development, bottling, labelling and production.
Visit our Bespoke Cocktails page or contact trade@lockdown-liquor.com to discuss your project.
Minimum order quantities vary depending on the product, format and whether you're
ordering from our existing range or developing a bespoke solution.
Please contact trade@lockdown-liquor.com for more information.
Yes. Trade pricing is available for approved hospitality and retail partners.
Get in touch with our trade team at trade@lockdown-liquor.com for pricing and
account information.
Corporate & Events
Absolutely. From corporate gifting and branded bottles to weddings, private celebrations and large-scale events, we offer a range of bespoke solutions tailored to your occasion.
To discuss your requirements, contact corporate@lockdown-liquor.com.
Customer Support
If you have any questions about your order or our products, we're here to help.
Email customercare@lockdown-liquor.com, and a member of our team will get back to you as soon as possible.